All orders are processed and shipped from our Los Angeles location within one to two business days of the order being placed. Orders with prescription and/or custom lenses may require an additional 2-5 business days. Transit times are provided by the carrier and vary with package destination. Shipping costs are determined by the weight of the items purchased, the method of shipping chosen and the destination address. If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon receiving your order so that we can sort out a refund with the carrier. Hotel de Ville is not responsible for lost, misplaced, or stolen packages. Please contact your local post office or the courier to remedy the situation.
Shipping within the United States
We typically ship with the United States Postal Service to all 50 states and US territories. All orders are shipped insured and with tracking information. Orders that total more than $500 will require adult signature for delivery.
We can ship internationally, but we do not process international orders via the website. Please contact us at the store directly or via email at firstname.lastname@example.org for information concerning international orders. Alternatively, you can also contact us via the "Inquire" button on our product pages.