For items purchased in our Beverly store location, returns will be honored within 14 days of purchase for store credit or exchange, however, there are exceptions to this policy. Please read the details below for policies specific to the different types of merchandise we carry.
We understand the need to try on eyewear. To allow for this, Hotel de Ville will issue refunds on eyewear and sunglass items that are purchased online and received back to us within 14 days of delivery in their original, unworn condition. Please follow the return procedure, listed below.
All of our vintage goods are final sale.
All Other Items
We do not offer refunds on all other items. If for some reason you are not completely satisfied with your purchase, we will gladly issue a store credit or exchange within 14 days of delivery. The item must be returned in new, unused condition in its original package, with a copy of your receipt.
All returns must be approved by Hotel de Ville. Before shipping back your return, send us an email at firstname.lastname@example.org and let us know which item you are returning. We will issue a return authorization number to be included in your return package. For clothing and all other items, shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.